How each check is scored
Reviews
We count reviews on the platform where the firm has the most, usually Google, Checkatrade, Which? Trusted Traders or Trusted Trader. Volume matters because a 5.0 from twelve reviews tells you much less than a 4.9 from five hundred.
| Reviews | Volume points | Average rating | Rating points |
|---|---|---|---|
| 600 or more | 2.4 | 5.0 | 1.2 |
| 400 to 599 | 2.2 | 4.9 | 1.1 |
| 200 to 399 | 2.0 | 4.8 | 0.95 |
| 150 to 199 | 1.8 | 4.7 | 0.8 |
| 100 to 149 | 1.6 | 4.6 | 0.65 |
| 80 to 99 | 1.4 | ||
| 60 to 79 | 1.2 | ||
| 40 to 59 | 1.0 | ||
| 20 to 39 | 0.7 |
A second independent platform adds 0.4 points with 50 or more reviews averaging 4.8 or higher, or 0.2 points with 10 to 49. A poor showing on a second platform takes 0.2 points off.
Vetting and registration
What earns full marks depends on the trade, because some trades have an official register and others do not. We search each register or directory by company name ourselves.
| Trade | Full marks for |
|---|---|
| Electricians | Confirmed on the SELECT or NICEIC register |
| Gas engineers | Confirmed on the Gas Safe Register |
| Plumbers | Confirmed on the Gas Safe Register or the SNIPEF directory |
| Locksmiths | Confirmed on the Master Locksmiths Association directory |
| Window fitters | Confirmed on the Glass and Glazing Federation member directory |
| House clearance | Waste carrier registration confirmed on the SEPA public register |
| Builders, joiners, kitchen and bathroom fitters, tilers | Independent vetting, plus credit for a named registration or approval and a second vetting scheme |
| Plasterers, roofers, painters and decorators | Independent vetting, plus named qualifications, trade bodies or manufacturer approvals |
Below full marks, independent vetting by Checkatrade, Which? Trusted Traders, Trusted Trader or TrustATrader scores 1.6, with small additions for a named registration and a second scheme. A firm that names no vetting or trade body at all scores 1.0.
Track record
- 10 years or more, confirmed by Companies House or a membership date: 2.0
- 7 to 9 years: 1.7. Claims on a firm's own website are capped here.
- 4 to 6 years: 1.4
- Under 4 years: 1.0
- Unknown: 1.2
We take points off for overdue filings or liquidation (0.3), an active proposal to strike off (0.6), a dissolved company still trading under its name, a website that no longer works, or claims that contradict each other.
House clearance: the recycling check
House clearance tables add a fourth check worth 3 points for recycling, so the total is out of 11.5 and then scaled to ten. A published rate of 90% or more recycled or kept out of landfill scores 3.0, 80 to 89% scores 2.4, a recycling policy with no figure scores 1.2, and nothing at all scores 0.6. Rates are as published by each firm; we cannot audit them.
Ties
Firms on the same rounded score are split by the unrounded score, then by review count.
